Privacy Policy

Last Updated: 23/02/2024

  1. What does this Privacy Policy cover?

    2. This policy covers the Digital Front Door App. The App is developed by A N Computing Limited, a company registered in England, No. 03713343 and used by ABL Health Ltd.

    At ABL Health we take the privacy very seriously. Your rights are protected in line with the following national and international legislation with regards to data protection and user privacy and we are fully committed to ensuring that you have the full protection afforded by legislation.

    Here is a link to ABL’s Data Subject Access Policy >
    Here is a link to ABL’s Record Management Policy
    Here is a link to ABL’s Information Risk Policy
    Here is a link to ABL’s Information Security Policy
    Here is a link to ABL’s Information Governance Policy
    Here is a link to ABL’s Information Sharing Policy
    Here is a link to ABL’s Record, Retention and Destruction Policy

    This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you need any further clarification do not hesitate to contact us via the email address below.

  1. What information do we collect?
    1. We are committed to respecting the personal data you supply to us. The information we collect will be information that you give to us, relevant to the purposes for which it is to be used in line with your consent. This may include:

      2. • First name
      • Email address
      • Encrypted password
      • Photo (if you upload)
      • IP address
      • Mobile device ID
      • Postcode
      Special Category Data: We also collect, store and use the following "special category" or "sensitive" fitness, health and dietary related personal information about you when you use the service, including through your personal profile and when you share this data in the users' forum:
      • Gender
      • Age
      • Height
      • Start, weekly progress and Goal weights
      • BMI
      • Calorie intake
      • Whether you are pregnant or breastfeeding

      Consent:When gaining consent our method will be to:
      • Display consent clearly and prominently;
      • Ask individuals to positively opt-in, in line with good practice
      • Give sufficient information to make a choice on consent.
      • Give individuals the option to opt out.

  1. How we will use your data

    2. The data will only be used by authorised representatives of ABL Health. We may use and process your personal information where you have consented for us to do so. We use information for the purposes of fulfilling your requests; this includes providing you with information that may be of interest to you, to customise content that you see, or for technical website administration. Your data will only be used for marketing purposes via email, web/online, post or SMS if you have opted-in to such use. We will not pass your data to third parties for marketing purposes. We will only pass on your personal information if we have a legal obligation to do so.

  1. Site visitation data

    2. This site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Google Analytics records data such as your geographical location, device, internet browser and operating system; however, none of this information personally identifies you to us at ABL Health. Google Analytics also records your computer’s IP address which could be used to personally identify you, but Google do not grant us access to this. We consider Google to be a third-party data processor. Google Analytics makes use of cookies. Disabling cookies on your internet browser will stop Google analytics from tracking your visit to pages within this website. The Google Analytics privacy policy can be read here.

  1. App Visitation/Usage Data
    2. Use of Google Analytics in the App:

    Our app employs Google Analytics (GA) to monitor and analyse user interaction. This aids us in understanding user behaviour, enhancing app functionality, and improving the overall user experience.

    Data Collected:

    Google Analytics in the app gathers information such as your geographical location, device type, operating system, and app usage statistics like session duration and in-app activity. None of this data personally identifies you to us at ABL Health.

    IP Address:

    While Google Analytics does record your IP address, it is not accessible to us and is not used to personally identify you. Google acts as a third-party data processor in this regard.

    Data Collection and Opt-Out:

    Our app uses technologies similar to cookies, such as unique identifiers and mobile analytics software, to collect data. You have several options to opt-out of this data collection:

    • Device Settings: You can limit data collection through your device's settings, such as resetting your advertising identifier or adjusting settings to limit ad tracking.
    • App Settings: Within the app, we may offer specific settings that allow you to control data collection or opt out of certain tracking features.
    • Analytics Opt-Out: For Google Analytics, you may have the option to opt out. Please consult Google Analytics’ privacy policy for further information.
    User Consent and Rights:

    By using our app, you consent to the processing of your data by Google Analytics as described above. You have the right to access, amend, or delete any personal information we hold about you. Please contact us if you wish to exercise these rights.

    Policy Updates:

    We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be notified within the app.

  1. Contact forms and email links

    2. If you opt to share feedback through the contact/feedback form, the information you provide will be retained by this website. However, it will not be forwarded to or handled by any third-party data processors.
    Alternatively, if you decide to submit feedback via email, the data you provide will neither be stored on this website nor transmitted to any third-party data processors. Instead, the information will be compiled into an email and securely sent to us via SMTP. Our SMTP servers are safeguarded, ensuring that email content is encrypted. Subsequently, the content is decrypted through our local computers and devices.

  1. Process for Data Access and Correction

    2. Whenever personal data is obtained from you, you will have access to information outlining how that data will be used.
    If you wish to access the personal data held by the service, you should submit a freedom of information request in writing to info@ablhealth.co.uk (if this is not possible or you require support please contact ABL Health’s head office on 01204 570999).
    You have the right to request that we erase personal data about you that we hold. This is not an absolute right, and depending on the legal basis that applies, we may have overriding legitimate grounds to continue to process the data.

    If you choose to delete your DFD account any information that has been input and shared with the ABL Health service database (1S4H) will not be deleted immediately, medical records are held for 8 years as standard (in line with NHS policy), however your DFD profile and data will no longer be held in the DFD application. If a data deletion request is made ABL Health will stop processing any data held on 1S4H that relates to you, in addition staff access to your data will be restricted.

  1. National Data Opt-Out

    2. The national data opt-out is a service that allows patients to opt out of their confidential patient information being used for research and planning. ABL Health is currently compliant with the National Data Opt-Out policy. To find out more including how clients register their choice to opt out, please visit:

  1. Sharing information – our third-party data processors

    2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.
    We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation required.

  1. Data breaches

    2. We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

  1. Changes to our privacy policy

    2. We may update this policy. We will notify you about significant changes in the way we treat personal information using app notifications, email alerts and website updates we will also place a prominent notice on our App and website.

  1. Complaints

    2. Formal complaints should be made writing (we can support you with this if required) as soon as possible. We will write to you within 14 working days of receiving your complaint to tell you that we have received it and that we are dealing with your concerns. We will investigate your complaint within 20 working days of the date you raised the complaint. If the investigation will require longer than this, we will contact you by email to discuss and agree an extension. Once the investigation is complete a letter of response we be sent to you. The letter will include details of the investigation carried out, actions taken as a result of the complaint and the lessons learned.

  1. Terms of use

    2. If you continue to browse and use this website (https://www.digitalfrontdoor.co.uk/dfd) you are agreeing to comply with and be bound by the following terms and conditions of use.

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
    • Unauthorised use of this website may give rise to a claim for damages and be a criminal offence.
    • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website. We have no responsibility for the content of the linked website(s).

    Your use of this website and any dispute arising is subject to the laws of England and Wales.

  1. Privacy support and data controller

    2. If you have any privacy related questions, concerns or suggestions, please contact the data controller/protection officer of the Digital Front Door App info@ablhealth.co.uk

  1. The use of cookies

    2. We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer hard drive. They help us to improve our site and to deliver a better and more personalised service. If you continue to use our site, you have the option to agree to the use of cookies.
    On 26 May 2012, new rules about cookies on websites came into force. The site uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses cookies to help us analyse how users use the site. The information generated by the cookie about a user’s use of the site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating the user’s use of the web site, compiling reports on site activity for web site operators and providing other services relating to web site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate a user’s IP address with any other data held by Google. Users may refuse the use of cookies (as above). By using the site, the user consents to the processing of data about that user by Google in the manner and for the purposes set out above.

  1. Cookies on sites from third party organisations

    2. Whilst browsing the website you may notice some cookies that are not related to https://www.ablhealth.co.uk. This happens when you visit a page with content inserted from a third party. We currently embed links or widgets from the following social networking sites:

    These websites may place cookies on your computer either when you access certain functionality, or a page. Links on the external pages might place cookies on the site, and ABL Health is not responsible for this. We do not control how a third party uses their cookies. You should check these https://www.digitalfrontdoor.co.uk/dfd privacy policies for more information about their cookies if you are concerned about this.

  1. Consent

    2. If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how. Alternatively, you could visit https://www.aboutcookies.org/ which contains comprehensive information on cookies on a wide variety of browsers. You’ll also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.

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